Shipping & Delivery

We’re committed to delivering your Goldoma pieces with care. Every order is carefully packaged to arrive in perfect condition — and tracked all the way to your door.

Shipping options

Standard shipping

$4.99 · 7–14 business days. Reliable delivery with tracking emailed once your order ships. Free over $53.

Guaranteed shipping

+$4.99 · same timeframe with enhanced tracking and loss/damage insurance. We’ll replace or refund if any issue occurs.

International

We ship worldwide. Rates are calculated at checkout by destination, weight, and method. Customs, duties & taxes are the customer’s responsibility. Typical: 7–14 business days.

Timeframes

Processing time: 1–3 business days.
Shipping time: 7–14 business days (domestic & international).
Some items ship directly from our suppliers, so multiple items in one order may arrive separately.
Estimates may vary due to carrier performance or external factors.

Packaging & care

Eco-friendly wrapping

Recyclable boxes and biodegradable fillers to minimise impact.

Gift wrapping

Complimentary gift wrap + handwritten note — select “Gift” at checkout and add your message.

Order tracking

Follow your package from dispatch to doorstep:

Confirmation email

Tracking details sent as soon as your order ships.

Account access

“Order History” shows tracking for all your orders.

Carrier website

Use the tracking number on USPS, UPS, Royal Mail, or DHL.

No update for 3+ business days, or tracking shows delivered but you didn’t receive it? Contact support@goldoma.com and we’ll investigate promptly.

Shipping FAQs

How long will it take to receive my order?

Typically 7–14 business days after shipping, plus 1–3 business days processing.

Do you offer free shipping?

Yes — free standard shipping on orders over $53. Orders under $53 have a flat $4.99 rate.

What is Guaranteed Shipping?

For +$4.99 you get enhanced tracking and insurance against loss or damage. If there’s an issue, we’ll expedite a replacement or full refund.

Can I change my shipping address after ordering?

Only if your order hasn’t shipped yet. Once dispatched, the address can’t be changed.

What if my package is lost or damaged?

Contact us within 7 days of the expected delivery date and we’ll coordinate with the carrier. Guaranteed Shipping orders have added protection.

Are shipping costs refundable?

Shipping is non-refundable unless the return is due to our error (wrong or defective item), in which case we refund the full amount including shipping.