Privacy Policy

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Our Commitment to Privacy

At Goldoma, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

We understand the importance of maintaining your privacy and keeping your information secure. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

Last Updated

This Privacy Policy was last updated on March 27, 2025. We may update this policy to reflect changes in our practices or for operational, legal, or regulatory reasons.

Information We Collect

Personal Information

Name, email address, postal address, phone number, payment information, and other identifiers.

Order Information

Products purchased, order history, shipping information, and billing details.

Usage Information

Browsing patterns, pages visited, time spent, referral sources, and analytics data.

Information You Provide

When you create an account, place an order, subscribe to newsletters, contact support, join promotions, or interact on social media.

Automatically Collected

IP address, browser type, OS, device details, and referral source.

Cookies & Similar Technologies

We use cookies, web beacons, and tracking to analyze traffic, customize content, and improve experience.

How We Use Your Information

Providing Services

Order processing, account management, and customer support.

Improving Website

Usage analysis, troubleshooting, and optimization.

Marketing & Communication

Offers, updates, and newsletters (with consent where required).

Legitimate Business Purposes

Fraud prevention, compliance, analytics, and protecting our rights.

Sharing Your Information

  • Service Providers: Payment processors, shipping partners, customer support, marketing tools.
  • Business Partners: Joint product/service offers.
  • Legal Requirements: To comply with laws or valid government requests.
  • Business Transfers: In connection with mergers, acquisitions, or sales.
  • With Your Consent: When you authorize sharing with third parties.

Your Rights and Choices

  • Access & Portability: Request a copy of your data.
  • Correction: Update inaccurate information.
  • Deletion: Request erasure where applicable.
  • Restriction/Objection: Limit or object to processing.
  • Withdraw Consent: Stop consent-based processing any time.

To exercise these rights, contact us using the details in Contact Us.

Data Security

Our Security Steps

  • Encrypt sensitive data.
  • Limit access to authorized staff.
  • Audit collection and storage practices.

Your Responsibility

  • Keep your account/password secure.
  • Sign out after using shared devices.

While we take strong measures, no online method is 100% secure.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children. If you believe we have, please contact us and we will delete it.

International Data Transfers

We may transfer your information internationally. Where required, safeguards such as standard contractual clauses are used to protect your data.

Contact Us

Goldoma Privacy Team
Email: support@goldoma.com
Returns: returns@goldoma.com
Phone/WhatsApp: +44 7455 621237
Address: 128 City Road, London, EC1V 2NX, UK

We respond as soon as possible and within applicable legal timeframes.