Returns Policy

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Our Return Policy

At Goldoma, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, which is why we've created a straightforward and fair returns policy.

This policy outlines the conditions and procedures for returning products purchased from our website. By making a purchase from Goldoma, you agree to the terms of this returns policy.

Return Window

You may return eligible items within 30 days of delivery for a full refund or exchange. The return window begins on the day you receive your order.

Return Eligibility

Eligible Items

  • Item must be in its original condition.
  • Item must be unused and unwashed.
  • Item must have all original tags and packaging.
  • Item must be free from damage caused after delivery.
  • Item must be returned within 30 days of delivery.

Non-Returnable Items

  • Personalized or custom-made items.
  • Digital products (e.g., digital patterns, tutorials).
  • Gift cards.
  • Items marked as “Final Sale” or “Non-Returnable”.
  • Used, altered, or washed items.
  • Items returned after the 30-day window.

All returned items are inspected upon receipt. If an item does not meet our criteria, we may refuse the return or issue a partial refund.

Return Process

Step 1: Contact Us

Email returns@goldoma.com or use our contact form. Include your order number and reason for return.

Step 2: Receive Return Authorization

If approved, we’ll send you a Return Authorization (RA) number and instructions.

Step 3: Package Your Return

Pack items securely. Include the RA number and a copy of your order confirmation or packing slip.

Step 4: Ship Your Return

Ship to the address provided in the instructions. Use a trackable method.

Step 5: Return Processing

After receipt, inspection typically takes 3–5 business days. Return shipping cost: customer pays unless our error

Refunds

Refund Method

Refunds are issued to the original payment method. If unavailable, store credit may be provided.

Refund Timing

Processed within 3–5 business days after approval. Your bank may take an extra 5–10 business days to post it.

Refund Amount

Includes item price and applicable taxes. Shipping charges are non-refundable unless the return is due to our error. You’ll receive an email when your refund is processed.

Exchanges

To request an exchange, follow the same steps as returns and indicate you prefer an exchange. Eligibility is the same as returns. If the new item costs more, you pay the difference; if it costs less, we refund the difference. Return shipping is covered by you unless the exchange is due to our error.

Damaged or Defective Items

Report Within 7 Days

If you receive a damaged/defective item, contact us within 7 days of delivery.

How to Report

Email support@goldoma.com with your order number, description, photos, and whether you prefer a replacement or refund. We’ll provide instructions and cover return shipping for confirmed issues.

Contact Us

Questions or need help with a return?
Customer Service
Email: returns@goldoma.com
Phone/WhatsApp: +44 7455 621237
Hours: Monday–Friday, 9am–5pm UK Time

Policy Updates

We may update this Returns Policy from time to time. The most current version will always be posted here with the effective date.

Last Updated: March 27, 2025